The Luxury Retreats Club is a complimentary travel website for influencers. To contact us, please email contact@luxuryretreatsclub.com
1. ABOUT THESE TERMS
1.1 Our website lists free trip offers for members on behalf of tour operators, travel companies, hotels and tourist boards (Travel Partners). We don’t provide customer support services for bookings made on our Website, it will be the responsibility of our Travel Partners.
1.2 Trips will be subject to the relevant Travel Partner’s terms and conditions (e.g., the airline’s or hotel’s terms and conditions). You must read these, as they form a
separate legal agreement between you and the relevant Travel Partner. If there are any inconsistencies between the Travel Partner’s terms and conditions and these terms, these terms apply.
1.3 Our T&Cs set out the rules for using our Website, including the content standards that apply when you upload content, link to our Website or interact with our Website in any other way.
1.4 By using our Website, you confirm that you accept these terms and agree to comply with them. We recommend reading these terms carefully. If there is anything within these terms that you do not understand, please contact us using the details listed above.
1.5 If you do not agree to these terms, you must not use our Website.
1.6 You warrant that you have capacity to enter into a legally binding contract (including being at least aged 18 years old) and that you will only use our Website to make legitimate reservations.
1.7 We are permitted to amend these terms. Every time you wish to use our Website, please check these terms to ensure you understand the terms that apply at that time.
2. PERSONAL DETAILS
2.1 You confirm that all details provided by you (such as name, ID details, contact details, payment details and dates) are accurate and complete.
3. COMMUNICATION WITH OUR TRAVEL PARTNERS
3.1 You must not communicate with our Travel Partners before we make the first formal introductions. Once we have made the introduction, your communications are not restricted. If you breach this rule, your membership will be revoked.
4. BOOKING PROCESS
4.1 Our members can access the members-only portal after their membership application is accepted. The portal lists available trips which members can apply for by clicking the “apply” button next to the trip advert. The applications are then collected and when the
trip advert closes, the applications are forwarded to the Travel Partner advertising the opportunity. The Travel Partner will then choose their preferred influencer, and we will put the two parties directly in touch with each other.
5. TRAVEL PREPARATIONS
5.1 You must ensure that you have appropriate insurance and the required travel documents for your trip. These include (but are not limited to) your passport/national ID card, visas, and medical documents (such as proof of vaccinations).
5.2 By offering a particular destination on our Website, we are not advising or confirming that you can travel to and/or around that destination without risk. You are responsible for checking for any travel warnings or restrictions in the destination you are travelling to.
5.3 It is your responsibility to ensure that you obtain any vaccinations required for your trip, and to follow any medical advice you have received.
5.4 We act as an intermediary between you and our Travel Partners, so any arrangements for travel and accommodation will be with any relevant third parties or Travel Partners and subject to their terms and conditions. For example, if you need to correct a mistake in a passenger’s name, the rules of the relevant airline will apply.
5.5 You will be liable for the cost if you fail to attend a trip unless a legitimate reason can be provided which is not listed under section 11.
6. CHANGING OR CANCELLING YOUR BOOKING
6.1 You cannot change or cancel their trip unless you can provide a legitimate reason with relevant supporting evidence.
6.2 We will determine, at our discretion, whether the supporting evidence provided is sufficient.
7. WE MAY SUSPEND OR WITHDRAW OUR WEBSITE
7.1 We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Website for business and operational reasons.
7.2 The provision of our Website is reliant on the internet and devices. You fully understand and agree that we will not be liable for any losses suffered by you as a result of our Website not being available due to events, circumstances or causes beyond our reasonable control, including but not limited to internet, system or device instability, computer viruses and hacker attacks.
8. HOW YOU MAY USE MATERIAL ON OUR WEBSITE
8.1 You may print off copies and may download extracts of any page(s) from our Website for your personal use only.
8.2 You must not use any part of the content on our Website for commercial purposes without obtaining a licence from us to do so.
9. PROHIBITED USES
9.1 You may only use our Website for lawful purposes. By way of example, and not as a limitation, you may not use our Website or services:
9.1.1 In any way that breaches any applicable local, national or international law or regulation.
9.1.2 In any way that is unlawful, fraudulent, unauthorised, or abusive, or has any unlawful, fraudulent, unauthorised, or abusive purpose or effect.
9.1.3 For the purpose of harming or attempting to harm minors in any way.
9.1.4 To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards below.
9.1.5 To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
9.1.6 To knowingly transmit any data, send or upload any material that contains viruses, trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
9.2 You also agree:
9.2.1
Not to reproduce, duplicate, copy or re-sell any part of our Website in contravention with these terms.
9.2.2 Not to access without authority, interfere with, damage or disrupt:
· any part of our Website;
· any equipment or network on which our Website is stored;
· any software used in the provision of our Website; or
· any equipment or network or software owned or used by any third party.
9.2.3
Not interfere or attempt to interfere with the normal operation of our Website or any activity that is conducted on our Website.
9.2.4
Not to take any action that would result in an unreasonably large data load on our Website’s network.
10. YOUR CONTENT
10.1. These content standards apply to any and all material which you share with a Travel Partner in exchange for a trip. (“Contribution”). The content standards must be complied with in spirit as well as to the letter. By clicking ‘apply’ for a trip on our trip offer portal, you agree to post the required content listed in the trip advert on the social media platform you signed up to our site with. If you fail to post this, your membership of the site will be revoked.
10.2
We will determine, at our discretion, whether a Contribution breaches the content standards.
10.3
You cannot publish anything which will damage the reputation of the Travel Partner or Luxury Retreats Club
10.4 A Contribution must:
10.4.1 Be relevant to your own travel (accommodation, restaurant, airlines, transportation, location or general travel experiences).
10.4.2
Be accurate (where it states facts).
10.4.3 Comply with the law applicable in any country from which it is posted
10.4.4 Conform to ASA standards and show #ad
10.4.5 Be published within the specified timeframe listed as part of the trip advert.
10.5 A Contribution must not:
Be obscene, offensive, hateful or inflammatory
10.5.1
Promote sexually explicit material.
10.5.2 Promote violence.
10.5.3 Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
10.5.4
Infringe any copyright, database right, trade mark or any other intellectual property right of any other person.
10.5.5
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
10.5.6
Breach any applicable minor protection laws and regulations.
10.5.7 Promote any illegal activity.
10.5.8 Be in contempt of court.
10.5.9 Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
10.5.10
Be likely to harass anyone
10.5.11 Impersonate any person or misrepresent your identity or affiliation with any person.
10.5.12
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of e.g. only) copyright infringement or computer misuse.
10.5.13 Be defamatory of the Travel Partner or Luxury Retreats Club.
10.6 We have no obligation to post your Contributions, it is the Travel Partner who will decide whether your Contributions are suitable for use.
11. RIGHTS OF CONTENT
11.1 The Luxury Retreats Club has the right to repost content from members’ complimentary trips on its pages and on the social media pages of the relevant Travel Partner.
12. YOUR BEHAVIOUR
12.1It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property
belonging to others (including but not limited to drunkenness and/or air rage) while on your trip.
12.2You must be discreet and NOT TALK about the Luxury Retreat Club with other guests at the hotel(s) you are visiting.
13. LIABILITY
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 Much of the information on our website has been provided by Travel Partners. We will endeavour to ensure that the information is accurate and complete. However, to the extent permitted by law, we shall not be liable for any loss or damage incurred by you as a result of the inaccuracy or incompleteness of information.
13.2 No representations, warranties or conditions are given by us in respect of any information which is provided to you on our website and any such representations, warranties or conditions are excluded, save to the extent that such exclusion is prohibited by law.
13.3 To the extent permitted by law, we shall not be liable for any loss or damage incurred by you as a result of:
13.3.1 incorrect details (such as name, id details, nationality, contact details, payment details, dates and times) submitted by you when making your booking. this includes, but is not limited to, loss or damage
13.3.2 your failure to obtain the correct documentation, such as a passport, insurance, visa or proof of vaccinations, required for your trip
13.3.3 you being unable to go on a trip ( e.g., board a plane or train, check-in to a hotel, hire a car, use an airport transfer service or use an attraction ticket) due to:
· Your failure to comply with the Travel Partner’s terms and conditions.
· Your failure to arrive on time or allow sufficient time for check-in, boarding or (where relevant) passport control and security checks.
· Your behaviour being deemed as unacceptable by a Travel Partner or Third Party.
13.3.4 where your journey requires a flight transfer or change of train, bus or ferry, your failure to make the next flight, train, bus or ferry due to your own acts or omissions.
13.3.5 your discount card (such as a railcard) not being valid for the journey you have selected.
13.3.6 any bookings, including duplicate bookings, made by you in error.
13.3.7 false, inaccurate, outdated or incomplete payment information provided by you.
13.3.8 you travelling to and/or around an area with a travel warning or travel restrictions in place.
13.3.9 events outside of our control, including but not limited to:
· acts of god, flood, drought, earthquake or other natural disaster;
· epidemic or pandemic;
· terrorist attack, war, commotion or riots, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
· nuclear, chemical or biological contamination or sonic boom;
· any law or any action taken by a government or public authority; and
· internet, system or device instability, computer viruses and hacker attacks.
14. BREACH OF THESE TERMS BY YOU
14.1 Failure to comply with these terms or applicable laws or regulations may result in your exclusion from the Luxury Retreats Club, and we reserve the right to take legal action where appropriate.
14.2 You agree that we will not be liable for any loss or damage arising from your failure to comply with these terms.
14.3 You will be invoiced if you fail to attend a trip and cannot provide a legitimate reason.
15. COMPLAINTS
15.1 If you have any questions or wish to make a formal complaint, please email us at contact@luxuryretreatsclub.com
16. DATA PROTECTION
16 We will process your personal data to provide you with trips. We are committed to ensuring a fair, transparent, and lawful processing.
16.1 The Luxury Retreats Club will hold your data in accordance with GDPR. If you wish for your data to be deleted email contact@luxuryretreatsclub.com
16.2 You acknowledge the email address you provided upon signing up can be used to send newsletters and promotional materials. You have an option to unsubscribe from our emails by emailing contact@luxuryretreatsclub.com
16.3 You consent to any personal information you provide being used by the Luxury Retreats Club for the purposes of arranging trips, and for those purposes as defined within our privacy notice.
16.4 Your data will be collected, processed and held in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR) and your rights under GDPR.
16.5 We will hold your information for the term of your membership. After you cancel your membership we will hold your information for 7 years before terminating it.
17. APPLICABLE LAWS
17.1 These T&Cs and the relationship between you and us, are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales. This includes any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these terms or their subject matter or formation.
18. GENERAL
18. 1These terms are between you and us. No other person shall have any rights to enforce any of these terms.
18.2 If any court or relevant authority finds that part of these terms are illegal, the rest will continue in full force and effect.
18.3 We reserve the right to amend these terms and conditions at any time, without prior notice18.4 Even if we delay enforcing these terms, we may still take steps against you at a later date.